As the end of the year is soon upon us, it may be time for you to think back on the success, or improvements, that you made during 2017. While most other industries are working overtime preparing for the holidays, commonly investment homeowners get comfortable or caught up in their own holiday planning, which can cause management tasks that slip through the cracks for their rental properties.
However, this time of year is perfect for homeowners to focus on their family and friends, making property management services even merrier this time of year. Start the new year on the right foot with by fixing important repair issues during the holiday season and make your tenants thankful for your attention and care. This can help with the decision making process when tenants renew their lease agreements.
It is common to establish a New Year’s resolutions that are all too often forgotten within the first few weeks, but we encourage you to start good property management habits at any time of the year and adhere to it to improve your retention rate.
Check out these two tips to start the new year with very merry residents:
1. Respond Promptly
Nothing is more frustrating during the holiday season than waiting in long lines, only to receive poor customer service. While you may not work in a customer service field, as an investment property owner, it is important that you use a property management team that responds promptly, and does so in a professional and positive manner. This establishes your credibility with your residents and influences their decision on where they will live next year.
2. “Holiday Hours”
Property management is an around-the-clock business, with many repair emergencies happening at inconvenient hours. Both you and your tenants will be happy when your property management team continues this service through one of the busiest times of the year.
If you try out these tips this holiday season, then you already off to a good start in having higher retention rates for your new year. If you would like more information about the services offered by Real Property Management Greater Milwaukee, then contact us online or call us at 262-309-6961 today!
We are pledged to the letter and spirit of U.S. policy for the achievement of equal housing opportunity throughout the Nation. See Equal Housing Opportunity Statement for more information.